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Shipping & Returns

Shipping Policy

Fast, efficient, and honest, She Not Me Boutique has become a reputable and well-known Shipping Service an On Hand Delivery. Our team is up for every job, managing projects with the skill and experience our clients have come to expect. We want our customers to be satisfied with our work, which is why we provide open communication channels throughout the duration of each project.

HOW MUCH DOES IT COST TO RETURN AN ITEM?

We're sorry but we are unable to offer a free returns service. Returns must be made at your own cost. Please return using a standard trackable service. A returns label for your local returns center will be included in your parcel. 

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

We aim to process your return ASAP, but on occasions it may take up to 7 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us with the proof of postage information on your Post Office receipt and we will check this out for you.

DO YOU REFUND THE SHIPPING CHARGE?

Unfortunately we do not refund postage/shipping charges on US orders

Return & Exchange Policy

WHAT IS YOUR RETURNS POLICY?

  • Items must be returned within 3 days of receiving your order.

  • Items must be unworn and unwashed.

  • Grooming products, pierced jeweler or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons.

  • Shoes must be tried on indoors.

  • Items must have all tags attached.

  • Beauty products and accessories cannot be returned.

  • Any returns must be made at your own cost however you must obtain you proof of postage until you have received your refund, just in case your order is lost on its way back to She Not Me Boutique

  • CAN I EXCHANGE AN ITEM?

  • Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. To return an item please follow the steps stated in ‘HOW DO I RETURN AN ITEM?’.

  • Quick and easy returns through our Returns Portal! Your refund should be processed within 14 working days of you dropping your parcel off.

  • Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

  • Print a returns labels on our Returns Portal and drop it off at your local post office.

  • You will receive an email confirmation for tracking and proof of return!